1. Privacy Policy

At Nextport International, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website and services.

2. Information We Collect

2.1 Personal Information

When you use our website or engage with our export services, we may collect:

• 1. Contact Details: Name, email address, phone number, business name, and address.
• 2. Business Information: Company details, tax identification numbers, import/export licenses.
• 3. Order Information: Product preferences, shipping addresses, payment details.
• 4. Communication Data: Messages, inquiries, and correspondence with our team.

2.2 Automatically Collected Information

• 1. Technical Data: IP address, browser type, device information, operating system.
• 2. Usage Data: Pages visited, time spent on site, navigation patterns, referring websites.
• 3. Cookies: Small data files stored on your device (see our Cookie Policy for details).

3. How We Use Your Information

We use your personal information for the following purposes:

• 1. Order Processing: To fulfill your product orders and manage shipments of our premium spices, coconut products, fruits, vegetables, and other export items.
• 2. Customer Service: To respond to inquiries, provide support, and maintain business relationships.
• 3. Business Operations: To improve our products, services, and website functionality.
• 4. Marketing: To send promotional materials, product updates, and newsletters (with your consent).
• 5. Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
• 6. Security: To detect, prevent, and address fraud, security issues, and technical problems.

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your data based on:

• 1. Contract Performance: Processing necessary to fulfill our business agreements with you.
• 2. Legal Obligation: Compliance with applicable export, tax, and trade regulations.
• 3. Legitimate Interest: Operating our business, improving services, and fraud prevention.
• 4. Consent: Where you have given explicit permission (e.g., marketing communications).

5. Data Sharing & Disclosure

We may share your information with:

• 1. Logistics Partners: Shipping companies and freight forwarders to deliver your orders internationally.
• 2. Payment Processors: Secure payment gateways to process transactions.
• 3. Service Providers: Cloud hosting, email services, analytics platforms, and CRM systems.
• 4. Government Authorities: When required by law, customs regulations, or legal proceedings.
• 5. Business Transfers: In case of merger, acquisition, or sale of business assets.

7. Data Retention

We retain your personal information for as long as necessary to:

• 1. Fulfill the purposes outlined in this Privacy Policy.
• 2. Comply with legal, accounting, and tax requirements (typically 7 years for business records).
• 3. Resolve disputes and enforce our agreements.
• 4. After which, data is securely deleted or anonymized.

8. Your Rights

You have important rights regarding your personal data:

• 1. Right to Access: Request copies of your personal data.
• 2. Right to Rectification: Correct inaccurate or incomplete information.
• 3. Right to Erasure: Request deletion of your data ("right to be forgotten").
• 4. Right to Restrict Processing: Limit how we use your data.
• 5. Right to Data Portability: Receive your data in a structured, machine-readable format.
• 6. Right to Object: Opt-out of certain data processing activities.
• 7. Right to Withdraw Consent: Cancel previously given permissions at any time.

To exercise these rights, please contact us using the details provided below:

8. Data Security

We implement robust security measures to protect your information:

• 1. Encryption: SSL/TLS encryption for data transmission.
• 2. Secure Storage: Protected servers with firewall protection and access controls.
• 3. Access Restrictions: Limited employee access on a need-to-know basis.
• 4. Regular Audits: Periodic security assessments and system updates.
• 5. Incident Response: Procedures to detect and respond to data breaches.

9. Children's Privacy

Our services are intended for business-to-business transactions. We do not knowingly collect information from individuals under 18 years of age. If you believe we have inadvertently collected such data, please contact us immediately.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date will be revised accordingly. We encourage you to review this policy regularly. Significant changes will be communicated via email or prominent website notice.